DELIVERY & RETURNS
The processing time for orders is 3 business working days. Most orders are dispatched with Royal Mail Tracked, depending on the size and weight of larger items they may be couriered using either DPD or DHL.
We will provide you with tracking notifications upon dispatch.
We also offer in store collection, to collect please select this method when checking out.
Personal Delivery - If we agree to deliver any item/s to your home we do not accept any responsibility for damage or loss. We will not leave a delivery without your signature to accept the item/s is as ordered, without damage or any item/s missing. Delivery will only be attempted once at a mutually agreed time, if not successful the order will be returned to the store. If you don't collect your order within 30 days the items will be put back into stock, there may be a re-stocking charge, any personalised or custom made orders will not be refunded, any item/s that are now reduced or on sale will only be refunded at the reduced price.
Unfortunately whilst we sympathise once you have left our premises we cannot be held responsible for any damage to your item/s subsequently incurred.
The following items are non returnable;
Any “Free Gift” or “Prize”.
Any item/s that you were sold where existing damage or faults were noted at the time of sale and as a result a non returnable reduction was made and excepted at time of purchase.
Any item that was personalised or custom made e.g. curtains is non-returnable unless faulty.
Earrings, unless faulty.
Any *item/s purchased by you in store must be returned to us at the store either in person or by trackable post within 30 days of purchase.
Online purchases refer to any item/s ordered by you on the www.hebehomeandgifts.com website or any official Hebe social media site only, any online purchases from other sources will not be accepted by us. You must notify us within 21 days of receipt of the item/s if you wish to make a return, you then have up to 21 days to return the item/s to us. Proof of purchase will be required.
Returned item/s must be in the same condition they were when originally purchased, any manufacturers packaging should also be intact e.g. gift box, safety labels; the only exception to this is when an item/s were supplied via one of Hebe Home Ltd official online portals and is either damaged or faulty.
Faulty or Damaged item/s should be reported via phone or e-mail as soon as possible, we would recommend taking photographs too which can be emailed along with your contact and purchase details to firstname.lastname@example.org
To Return An Item:
Please include returns slip including:
E-mail used for order if online
Reason For Return
Proof of Purchase (e-mail order confirmation/proof of payment/date of purchase)
Please make sure you parcel is trackable and is robust enough to ensure the safe return of your item/s to us, we cannot accept responsibility for any damages or loss in transit.
Return your package to:
Hebe Home & Gifts
63a High Street
You are responsible for the costs to return the item/s to us.